Remote Web Chat Specialist

Job Description: We are looking for a motivated and independent Remote Web Chat Specialist to join our team at Motorola Solutions in Christchurch, Canterbury, NZ. As an Associate Level specialist, you will be responsible for providing exceptional customer service and support through web chat interactions with our clients. Responsibilities:1. Engage with customers via web chat to address inquiries, resolve issues, and provide product information.2. Utilize persuasion skills to guide customers towards solutions and products that meet their needs.3. Collaborate with internal teams to ensure customer inquiries are addressed in a timely and efficient manner.4. Use strategic planning to proactively identify common customer issues and address them through web chat scripts and resources.5. Document all customer interactions and feedback to improve processes and communication strategies.6. Stay up-to-date on product knowledge, industry trends, and customer service best practices.7. Meet and exceed performance metrics related to response times, customer satisfaction, and issue resolution. Requirements:1. Bachelor's degree in a related field or equivalent work experience.2. 3 years of experience in customer service or a similar role.3. Strong communication skills and the ability to effectively engage with customers in a written format.4. Motivated and independent with the ability to work remotely and manage your own schedule effectively.5. Persuasion skills and the ability to guide customers towards solutions.6. Strategic planning abilities to anticipate and address customer needs proactively.7. Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. Benefits:1. Remote work flexibility allowing you to work from the comfort of your home.2. Relocation allowance if needed.3. Paid Time Off (PTO) for work-life balance.4. Opportunity to give back to the community through corporate social responsibility initiatives. If you are a customer service professional with a passion for technology and a desire to make a difference in the community, we encourage you to apply for this exciting part-time Remote Web Chat Specialist position at Motorola Solutions. The deadline to apply is April 17, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.