Remote Support Specialist

Job Description: Dominion Resources is seeking a Remote Support Specialist to join our team in Dunedin, Otago, NZ. This part-time position is ideal for an individual with at least 4 years of experience in a similar role at the Associate Level. The ideal candidate will possess a strong sense of independence and be driven to provide exceptional support to our remote team members. Responsibilities:- Provide remote technical support to team members across multiple locations- Troubleshoot and resolve hardware and software issues- Assist with setting up and configuring remote workstations- Maintain accurate records of support requests and resolutions- Collaborate with IT department to escalate more complex technical issues- Provide guidance and training to team members on remote technology tools- Stay up-to-date on the latest remote support technologies and techniques Requirements:- 4+ years of experience in a remote support role- Excellent communication skills and emotional intelligence- Strong leadership skills to guide team members through technical issues- Ability to work independently and prioritize tasks effectively- Proficiency in remote support tools and software- A proactive approach to problem-solving and a drive to exceed expectations Benefits:- Disability insurance- Life insurance- Profit sharing Working Environment:At Dominion Resources, we offer a flexible work environment that embraces change and innovation. Our team members are encouraged to adapt to new technologies and techniques with speed and efficiency, creating a dynamic and collaborative workplace. Equal Opportunity Statement:Dominion Resources is an equal opportunity employer and welcomes all qualified candidates to apply for this position. We celebrate diversity and are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.