Remote Support Officer

Job Description: We are seeking a Remote Support Officer to join our team at Office Depot in Christchurch, Canterbury, NZ. This part-time, entry-level position requires no prior experience. As a Remote Support Officer, you will be responsible for providing remote technical support to our customers and assisting them with any issues they may encounter. Responsibilities:- Providing remote technical support to customers via phone, email, or chat- Troubleshooting technical issues and finding effective solutions- Documenting customer interactions and resolutions in a timely manner- Collaborating with other team members to ensure high-quality support- Staying up-to-date on product knowledge and industry trends- Conducting research to resolve complex technical problems- Adhering to company policies and procedures Requirements:- Resilient and confident personality traits- Strong problem-solving and research skills- Excellent communication skills- Ability to work independently and as part of a team- Basic knowledge of computer hardware and software- Experience with remote support tools is a plus- High school diploma or equivalent- Must be available to work part-time hours Benefits:- Disability insurance- Profit sharing- Free food- Opportunity for growth and advancement within the company Working Environment:At Office Depot, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is dedicated to providing exceptional customer service and support, and we are looking for individuals who share our passion for excellence. Deadline to Apply: April 20, 2024 Equal Opportunity Statement:Office Depot is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.