Remote Live Chat Manager

Job Description:

L Brands is seeking a Remote Live Chat Manager to join our team in Dunedin, Otago, NZ. This part-time Associate Level position requires a minimum of 5 years of experience in a similar role. The ideal candidate will be reliable, hardworking, and possess strong project management and presentation skills.

Responsibilities:- Manage and oversee the live chat platform to ensure excellent customer service- Train and supervise a team of remote live chat representatives- Monitor chat interactions to provide feedback and improve performance- Develop and implement strategies to increase chat efficiency and effectiveness- Analyze data and metrics to track chat performance and make recommendations for improvement- Collaborate with other departments to ensure a seamless customer experience across all channels- Uphold the highest standards of ethical conduct and integrity in all interactions

Requirements:- Bachelor's degree in a related field preferred- 5+ years of experience in live chat management or a similar role- Strong project management and presentation skills- Excellent communication and interpersonal abilities- Proficiency in Microsoft Office and live chat platforms- Ability to work independently and in a remote team environment- Knowledge of e-commerce and customer service best practices

Benefits:- Retirement plan- Employee discounts- Free accommodation for remote work

Equal Opportunity Statement:L Brands is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, sexual orientation, or disability.

Deadline to apply: ********

If you meet the requirements and are ready to take on the challenge of managing our remote live chat team, we encourage you to apply for this exciting opportunity at L Brands in Dunedin, Otago, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.