Remote Customer Service Associate

Remote Customer Service Associate Job Description:

American Family Insurance Group is seeking a Remote Customer Service Associate to join our team in Dunedin, Otago, NZ. This part-time position is ideal for entry-level individuals with 0 years of experience who are looking to develop their customer service skills and grow within a reputable insurance company.

Responsibilities:- Provide exceptional customer service through various communication channels, including phone, email, and chat- Assist customers with inquiries, policy changes, claims processing, and other insurance-related services- Educate customers on insurance products, services, and coverages to meet their individual needs- Document and update customer information accurately in the database- Collaborate with other team members to ensure a seamless customer experience- Meet and exceed performance goals and quality standards set by the company

Requirements:- Confident and reliable individuals who can handle customer inquiries with professionalism and patience- Strong emotional intelligence to effectively manage customer interactions and solve problems- Excellent people management skills to build rapport with customers and colleagues- Ability to work independently and as part of a team in a remote setting- Basic computer skills and familiarity with customer service software- Availability to work flexible hours, including evenings and weekends

Benefits:- Gym membership to promote health and well-being- Relocation allowance for eligible candidates- Medical coverage for peace of mind

Working Environment:At American Family Insurance Group, we provide a supportive and collaborative working environment where employees are encouraged to unleash their creativity. We celebrate and nurture innovation to drive the company's success and empower our employees to reach their full potential.

Deadline to Apply:Interested candidates must submit their applications by April 22, 2024.

Equal Opportunity Statement:American Family Insurance Group is proud to be an equal opportunity employer. We welcome and embrace diversity in our workforce and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.