Remote Customer Care Assistant

Job Description: NiSource is seeking a motivated and energetic Remote Customer Care Assistant to join our team in Dunedin, Otago, NZ. This is a full-time entry-level position that requires at least 1 year of experience in customer service or a related field. Responsibilities:1. Provide exceptional customer service via phone, email, and chat to resolve any inquiries or issues efficiently and effectively.2. Maintain a positive and professional attitude at all times when interacting with customers.3. Document all customer interactions accurately in the company's CRM system.4. Collaborate with other team members to ensure customer concerns are addressed in a timely manner.5. Assist with administrative tasks and data entry as needed.6. Stay up to date on company products, services, and policies to provide accurate information to customers.7. Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates. Requirements:1. Driven and reliable individual who thrives in a fast-paced and changing environment.2. Strong planning and adaptability skills to handle a variety of customer situations.3. Excellent communication skills, both verbal and written.4. Proficiency in Microsoft Office Suite and experience using CRM systems.5. Ability to work independently and as part of a team.6. High school diploma or equivalent. Benefits:1. Company equipment provided for remote work.2. Vision insurance coverage.3. Gym membership reimbursement. Working Environment:The successful candidate will thrive in an energetic and rapidly evolving work setting where they will have the opportunity to learn and grow in their career. Deadline to Apply:Please submit your application by April 19, 2024. Equal Opportunity Statement:NiSource is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.