Remote Client Support Associate

Frontier Communications is seeking a dedicated Remote Client Support Associate to join our team in Christchurch, Canterbury, NZ. This part-time position is at the Associate Level, requiring a minimum of 2 years of experience in a similar role. Responsibilities:- Provide excellent customer service and support to clients remotely through various communication channels- Troubleshoot and resolve client issues and inquiries in a timely and efficient manner- Maintain accurate records of client interactions and transactions- Collaborate with internal teams to escalate and resolve complex client issues- Assist in developing and implementing strategies to enhance the client experience- Identify opportunities for process improvement and suggest solutions to increase efficiency- Stay up-to-date on industry trends and best practices to better serve clients Requirements:- Passionate about providing exceptional client support- Resilient in handling challenging client situations- Strong strategic planning skills- Attention to detail and accuracy in all client interactions- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer service software- Knowledge of the telecommunications industry is a plus Benefits:- Travel opportunities for professional development- Free food provided during work hours- Employee discounts on Frontier Communications products and services Working Environment:At Frontier Communications, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, respect, and a supportive work environment where everyone's voice is heard and valued. Deadline to apply: April 23, 2024 Equal Opportunity Statement:Frontier Communications is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.