Client conversations and assessment of client medical/health requirements to provide positive solutions and outcomes
Partner with health providers to bring the right services to clients in a timely way
Opportunity to grow and learn in a fast-paced but positive environment
As a Recovery Coordinator, the role is very much about working with our clients and being responsible to ensure our clients have a planned road to recovery. This is about having meaningful conversations with clients to discuss and understand their injury, and the impact it has on their daily life. Working together, and ensuring all the right information is available, you will tailor a rehabilitation program to suit their needs
ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the way we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.
You will support clients by understanding their injury and coming up with solutions to a positive return to work/life. Working closely with medical practitioners, client employers and suppliers you could engage via phone, email or in person. Your health knowledge - technical, terminology and solutions - across clinical and recovery practices will support the provision of our clients' recovery. You will assess client needs and continue to provide support and guide their recovery for as long as the client needs.
What we are looking for from you to be successful in this role:Strong communication skills are important - written and oral, in an engaging and supportive style.
Ability to interpret, apply and explain complex legislation
Great time management skills and ability to organise your day well
Empathy - some client situations are complex so demonstrating strong emotional intelligence
Personal resilience - as you will be working with people experiencing challenging circumstances
Previous experience working in a social services, disability or health environment is advantageous
At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.
We offer an indicative salary of $57,000 plus ACC's 9% superannuation contribution. Ongoing learning and development will be provided so this provides an excellent opportunity to grow and develop your career at ACC. Hours of work at 40 hours, Monday to Friday 8am - 6pm.
Applications will run through to Sunday, 19 January 2020 but please note that if an ideal candidate is found during this time we may move forward with pre-screening and interviewing.
Applications will only be accepted when formally submitted through our ACC Career Website.
If you have any questions about the role, please contact **********