Job Description
Bring your case management experience
Provide excellent customer service to our injured clients
Make a difference to our clients’ lives as they work towards their recovery
Multiple permanent and one seven month fixed term opportunities available
ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.
As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills in a phone based environment. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.
You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.
What we are looking for:
Experience in managing client emails and phone queries in a fast paced environment.
Great communications skills – relate to a variety of people and simplify complex information
Great time management, able to prioritise and multi-task
Make informed decisions after reviewing all information available
Ability to follow workflows and processes
Excellent computer and software knowledge
Case Management experience and knowledge of the health sector and rehabilitation will be advantageous
The indicative base salary sits at $57,938 and then additional to this we also provide ACC’s 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm flexibility may be required.
ACC is proud to be a diverse, equal opportunity workplace. We believe our workforce should represent the communities that we serve so we welcome applications from people with lived experience of disability and diverse backgrounds. Please contact David Stock, by ********** if you have any questions or need assistance with your application. We recognise that diversity, inclusion and accessibility is important to our business. ACC’s Maori Strategy Whaia Te Tika provides the foundation for delivering better outcomes in a kaupapa Maori, culturally appropriate and responsive way for current and future Maori and diverse employees. ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work – benefiting individual employees and all our clients across New Zealand.
