Recovery Assistant - Hamilton

Multiple Opportunities
Permanent
Bring your case management experience
Provide excellent customer service to our injured clients

Make a difference to our clients’ lives as they work towards their recovery

As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.

You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.
What We Are Looking For

Experience in managing client emails and phone queries
Great communications skills - relate to a variety of people and simplify complex information
Great time management, able to prioritise and multi-task
Make informed decisions after reviewing all information available
Ability to follow workflows and processes
Excellent computer and software knowledge
Case Management experience and knowledge of the health sector and rehabilitation will be advantageous
Working at ACC:

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It’s important to us that people bring their whole selves to work.

To support an inclusive workplace we have:
Employee networks: Pride@ACC Ability@ACCWomen’s NetworkCross-Cultural NetworkThe Mind Network
ACC’s Maori Strategy, Whaia te Tika
Development opportunities in te reo Maori me nga tikanga
Advocates in the disability sector
Diversity and Inclusion Approach