Recovery Assistant Dunedin Bring your case management experience Provide excellent customer service to our injured clients Make a difference to our clients lives as they work towards their recovery ACCs vision is to create a unique partnership with every New Zealander improving their quality of life by minimising the incidence and impact of injury ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year As a Recovery Assistant you will proactively engage with our clients and support them through their recovery using your excellent customer service skills You will guide them to plan their rehabilitation including any treatment and supports and ensure they understand how we can help You will be part of a team with shared responsibility for case management of a pool of customers You will answer client queries and be allocated tasks to deliver the best next action for our clients You will be working as a part of a supportive team who will help you learn and grow in this role What we are looking for Experience in managing client emails and phone queries Great communications skills relate to a variety of people and simplify complex information Great time management able to prioritise and multitask Make informed decisions after reviewing all information available Ability to follow workflows and processes Excellent computer and software knowledge Case management experience and knowledge of the health sector and rehabilitation will be advantageous The indicative base salary sits at 57 938 and then additional to this we also provide ACCs 9 superannuation contribution The hours are 40 hours per week Monday to Friday between the hours of 8am to 6pm flexibility may be required Click here to view the role description Applications close on Thursday 5 March 2020 and we will be holding interviews on 11 and 12 of March 2020 Applications will only be accepted when formally submitted through our ACC Career Website If you have any questions about the role please contact vicki jeffries acc co nz At ACC we recognise that diversity inclusion and accessibility is important to our business ACCs M ori Strategy Wh ia Te Tika provides the foundation for delivering better outcomes in a kaupapa M ori culturally appropriate and responsive way for current and future M ori and diverse employees ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement respect and connection with the communities where we work benefitting individual employees and all our clients across New Zealand
