Receptionist/Concierge

Company DescriptionAbout Sofitel Wellington: Sofitel Wellington is a renowned luxury, boutique hotel dedicated to providing exceptional luxury experiences.
With our focus on personalized service and attention to detail, we create memorable stays for all our guests.Job DescriptionWe are looking for an ambassador for Sofitel Wellington as a Receptionist/Concierge.
The ambassador should have an eye for detail, a passion for creating a magnifique luxury experience for our guests, and developing a wonderful team.Our ideal candidate will have a passion for engaging with and assisting guests and colleagues.
You will assist the Front Office Duty Manager with daily tasks at the Front Desk.
This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Wellington.Your Responsibilities Will IncludeProviding a unique and personalized guest experience for each guest by creating rapport and using creative ways to exceed expectations.Assisting reservations with booking requests.Handling all incoming calls and directing them appropriately.Providing Concierge services, including local activity insights and tour bookings.Assisting guests with luggage to and from their rooms.Maintaining the presentation of the front desk and hotel lobby.This role is part-time, including weekends and public holidays, and you must be available during these times.QualificationsService-focused personality; customer service experience is an asset.Ability to work well under pressure in a fast-paced environment.Ability to work cohesively as part of a team.Restricted or full NZ Driver's license; ability to drive both manual and automatic.Ability to work on a rotating roster, including weekends and public holidays.Previous similar experience is advantageous.Knowledge of Wellington sights and events.Ability to take initiative and adapt to changing conditions.Must have working rights for New Zealand.Immaculate grooming and personal presentation.Experience in a five-star luxury environment is preferred but not essential.Additional InformationBenefitsFree staff meals during shifts.Family & Friends hotel discounts, ongoing rewards, and recognition incentives.Annual reward of a free night's accommodation, including breakfast and dinner.Access to our Accor Academy to learn and earn!Flexibility to work your way for a healthy work-life balance.Incredible Accor Heartist Benefits, including discounts worldwide.Refer-a-friend bonus scheme.Parental Leave Scheme.Access to our Employee Assistance Program.We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.
Reasonable adjustments are available during the recruitment process upon request.
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