Product Specialist (Site Positioning)

Job Title: Product Specialist (Site Positioning)
Job Location: Perth, WA preferred (or Brisbane, AU, or Tokyo, JPN, or Christchurch, NZ)
Our Department: Civil Construction Field Systems
Are you interested in product support, testing, training, and content development for our Civil Construction dealers globally?
What You Will Do
As a Product Specialist, you will be responsible for providing Civil Construction product support, system testing, and training to resellers and end customers globally, with a primary focus on the AP region and the Americas.
Products or systems you will support include, but are not limited to:

Site Positioning Systems (Total Stations, Data Collectors, and GNSS receivers)
Field Software (SiteWorks)
Office Software (Worksmanager, WorksOS, Trimble Marine Construction, and Trimble Business Center)

Travel requirements for this role are expected to be around 25%, both nationally and internationally.
Success in this position involves providing timely technical support, reducing downtime or underutilization, and increasing customer satisfaction with our products.
Your daily responsibilities will include:

Delivering fast and efficient solutions to business partners, resellers, regional service centers, end-users, and internal teams
Providing advanced technical product assistance on problems of diverse scope, analyzing data to evaluate identifiable factors
Participating in ongoing product development, representing the voice of the customer
Performing system acceptance testing
Developing technical communications in multiple formats, including digital documents and videos

What Skills You Should Bring
You should have a passion for problem-solving and helping people.
Strong collaboration, planning, troubleshooting, and analytical skills are essential.
Other Skills and Attributes

Field experience or higher education in disciplines such as Geomatics, Mechanical, Civil, Electrical Engineering (e.g., Survey Engineer, Lead Surveyor, Survey Manager, Data Prep Specialist)
Effective decision-making skills and the ability to work independently
Excellent written and verbal communication skills in English
Proven ability to achieve results
Physical ability to occasionally bend, kneel, reach, climb, and lift/carry/push/pull up to 25kg with proper equipment
Proficiency in Japanese is a plus (speaking and writing)

About Your Location
Based in our offices in Perth (Sterling, WA), Brisbane, or Christchurch, with flexible/hybrid working options available depending on location.
We offer a culture that promotes flexible working, opportunities to become a Trimble shareholder through our Employee Stock Purchase Plan, and comprehensive family health coverage.
Note: Only applicants legally entitled to work permanently in Australia or New Zealand will be considered.
About Our Division
Our Civil Construction Field Systems division provides hardware and software solutions to the construction industry, working closely with the CTCT division to create grade control and automation products for heavy equipment operators across various industries.
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