Auckland City, AucklandFor over 35 years, we’ve been making history. Now, we’re creating the future.Techs on the beachOn April 14, 1981, in Honolulu, Hawaii, William “Bill” Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone lines—a verification phone. But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born. Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions. We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise. Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact. Let’s shape the future of commerce together.Job Title: Operations ManagerPurposeThe purpose of this document is to outline the role, specific tasks and behaviours required of any person employed with Verifone to work in the capacity of Operations ManagerPosition SummaryThe Operations Manager is primarily responsible for ensuring all related processes and work practices in the business deliver the most effective outcomes in terms of quality, efficiency, cost, compliance and customer satisfaction. Provision of exceptional customer focused operations management either directly or via 3rd party suppliers – this means providing technical field support for company Products & Solutions by servicing customer sites and/or delivery and installation, resolving maintenance, repairs and operational issues onsite or in the field and performing troubleshooting.A leader willing to embrace change, the Operations Manager will manage in-house operations and 3rd party suppliers to SLA, support new Product introductions and deliver best in class working practices.Duties and ResponsibilitiesDaily operational performance output, capacity & resource management.Close liaison, strong relationships and alignment with Wellington & Auckland based commercial team.Prioritize schedules based on turn-around-time (TAT) and service projects, equipment efficiency and materials supply.On-time new product / customer deployment for new product.Ensures accuracy in Verifone and Customer owned inventory and stock management including that within the Agent network.Monitor dashboard of Key Performance Indicators related to Order Fulfillment, Warehouse & Repair activity.Promotes teamwork and cooperative effort. Facilitates linkage between teams regardless of reporting lines that share common commercial and operational issues & goals.Management responsibilities – Mentor, develop, provide guidance to site resources and manage performance through setting objectives, providing feedback/coaching.Communicate and ensure Service direction is set in conjunction with Corporate/Regional/Country/Site strategic objectives.Facilities Management – Coordinate & maintain standards of sanitation, maintenance, security and housekeeping of site & facility.OH&S Management – Develop, implement and direct programs to ensure safety of all personnel, equipment & property. Maintain standards of safety of site & facility.Your Knowledge & ExperienceExtensive years of experience within Field Services, Delivery Operations or Technical Services within a highly complex, fast paced Tech environment.Experience servicing the Banking & Financial Services industry, partner network and/or familiarity with the Payments ecosystem.Proven track record in leading, motivating and mobilizing teams, whether direct or indirect, of the right scale and technical proficiency in a complex operating environment.Experience in managing 3rd party suppliers.Understanding of Service Centre & Distribution Centre facilities, maintenance, planning & testing.Experience in Lean Six Sigma and Change Management.Solid financial and commercial acumen.Client centricity and solutions orientated mindset with a pragmatic and business enabling approach.Strong technical background; ideally in Engineering, Operations Management, Process Engineering, Manufacturing Engineering degree or related discipline.Competencies & Behaviours:Customer Focus – Thrives in a dynamic, customer centric environment. Assists partners and customers to achieve their goals.Teamwork & Collaboration – Engages and builds relationships with stakeholders across teams and all levels to ensure productive and effective working relationships.Problem Solving & Solution Oriented – Effectively identifies relevant challenges/opportunities, concisely frames the details and collaborates with colleagues on potential solutions.Learning Agility & Change Able – High tolerance for and able to navigate ambiguity and complexity. Sees opportunity in change and unafraid of challenging status quo, remains calm and resists the temptation to become defensive in the face of adversity. Able to take calculated risks and put themselves in challenging situations, reflects and introspects on experiences, takes on feedback/advice and adjusts accordingly.Discipline – Energy, drive, self-motivation, resilient and highly accountable. Ability to balance conflicting resource demands and internal pressures with focus towards achieving objectives.Action Oriented Drive for Results – Motivated by success and passionate about working and achieving higher results. Operates with personal ownership and looks for ways and means to making performance improvements and a determination to achieve positive outcomes.Planning – Able to put ideas into actionable steps. Sets objectives, determines necessary sequence of activities, efficient level of resources required and properly coordinates their own time and activities.Verifone is proud to be an Equal Opportunity Employer. To apply, please visit: http://global.verifone.com/company/careers/
