Operations Dispatch Administrator

Top Energy has operations throughout the Far North. The Company is privately owned by a power consumer trust and employs staff in Geothermal Generation and Electricity Distribution.
We are seeking to employ an Operations Dispatch Administrator to coordinate and dispatch the Top Energy faults response team. There are two shifts daily between the hours of 7am to 7pm Monday to Friday (excluding Public Holidays). These shifts are rotational.
This position reports to the Network Operations Coordinator and is based at our Kerikeri office.
Key areas of focus will be:
Receiving and responding to all faults calls in a calm, positive manner
Ensure safe and efficient customer service delivery
Coordinating and processing customer-driven safety and compliance requests
Customer Invoicing
Maintaining positive customer relationships
General administration duties including reporting

To succeed in this role, you will have completed at least NCEA Level 2 education, and had three years' experience in a general administrative role. It is essential that you have a high level of computer ability, particularly in Microsoft Office products. Knowledge and proven experience working in a radio or telephone dispatch role including direct customer service would be an advantage. It would also be an advantage to have experience with financial systems.
Additional skills and attributes you will have:
Problem-solving skills
Health and safety focus
Excellent communication (written and verbal)
Experience working in fast paced, challenging, customer-focused environments
A high level of accuracy and attention to detail
Excellent organisational skills and be self-motivated
Ability to multi task and work well in a team

We have a Drug and Alcohol Workplace Policy. Before any offer of employment is made, the shortlisted candidate(s) will be required to undertake a pre-employment medical check which will include a drug and alcohol test.

Applications Close: 09 Dec 2020