Online Manager

We have an exciting permanent full-time opportunity for a talented Customer Service Super Star to lead our Online Shopping Team.
ABOUT THE ROLE:
The Online Manager will be responsible to plan and organise the day-to-day picking, packing, processing and delivery of all online shopping customer orders. They will need to ensure all tasks are efficiently and accurately completed in a timely, professional manner.
We are looking for someone who can ensure:
Operational excellence is achieved for all online shopping orders
Items picked, packed, processed, correct pricing applied and invoiced for a customer’s order is completed accurately and efficiently by adhering to standard operating procedures and ensuring that best practice guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed
Orders are labelled and checked, stored securely, recorded and temperature checked in accordance with online store policies and operational procedures within a timely manner.
All customer requirements are met and they are getting nothing but the BEST
This role will involve building positive relationships and regular communication with customers to advise them of any information which is relevant to their order.
THE SUCCESFUL APPLICANT WILL:
Be able to successfully lead a team of Online Personal Shoppers
Have great knowledge and understanding of SAP in the Supermarket industry
Be able to communicate effectively with customers and staff
Have good command of written and spoken English
Be able to work in a fast paced team environment
Have fantastic customer service experience
Good Maths skills
Have excellent computer skills
Be flexible and driven with strong work ethic and a fantastic attitude
Have the ability to prioritise and multitask consistently to meet strict deadlines for order completion
Be physically fit and able to fulfil all the requirements of the role
Have a valid and clean full New Zealand Drivers Licence
The days and hours will be discussed at the interview. Applicants must have NZ residency or the legal right to work in New Zealand.