Online Customer Support Officer

Job Description: We are looking for a detail-oriented and enthusiastic Online Customer Support Officer to join our team at International Paper in Christchurch, Canterbury, NZ. As an Associate Level Online Customer Support Officer, you will be responsible for providing excellent customer service to our online customers, resolving their inquiries and issues in a timely and professional manner. Responsibilities:1. Responding to customer inquiries via email, chat, and phone in a timely and professional manner.2. Working closely with other departments to resolve customer issues and escalations.3. Maintaining accurate and updated customer records in our CRM system.4. Providing support and guidance to customers on our online platform and products.5. Assisting with order processing, shipment tracking, and returns processing.6. Collaborating with the sales and marketing teams to ensure a seamless customer experience.7. Identifying opportunities for improvement in our online customer support processes. Requirements:1. Bachelor's degree in a related field.2. Minimum of 4 years of experience in online customer support or a similar role.3. Excellent communication and interpersonal skills.4. Strong project management and people management skills.5. Ability to work well under pressure and meet tight deadlines.6. Reliable and hardworking personality traits.7. Proficiency in CRM systems and Microsoft Office Suite.8. Ability to adapt to new technologies and tools quickly. Benefits:1. Parental leave2. Disability insurance3. Travel & spending expenses Working Environment:At International Paper, we value creativity and innovation. Our working environment is designed to unleash creativity and celebrate innovation. Join us in a setting that nurtures your skills and encourages growth. Equal Opportunity Statement:International Paper is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability status. Deadline to apply: ******** If you meet the requirements and are ready to take on the challenge of being an Online Customer Support Officer at International Paper, we encourage you to apply now. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.