Online Customer Success Manager

Job Description:

We are looking for a motivated and confident Online Customer Success Manager to join our team at C.H. Robinson Worldwide in Dunedin, Otago, NZ. This position is part-time and at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Responsibilities:- Manage a portfolio of online customers, ensuring their success and satisfaction with our services- Develop strong relationships with customers, understanding their needs and providing solutions- Collaborate with internal teams to address customer issues and improve overall customer experience- Analyze customer data and feedback to identify trends and opportunities for improvement- Onboard new customers and provide training and support as needed- Stay up-to-date on industry trends and best practices in online customer success

Requirements:- Bachelor's degree in Business, Marketing, or related field- 8+ years of experience in customer success, account management, or related field- Strong communication and interpersonal skills- Excellent time management and organizational abilities- Ability to adapt to changing situations and prioritize tasks effectively- Proficiency in CRM software and Microsoft Office Suite- Knowledge of the logistics and transportation industry is a plus

Personality Traits:- Motivated- Confident

Soft Skills:- Time management- Adaptability

Benefits:- Life insurance- Retirement plan- Medical coverage

Working Environment:We are committed to environmental responsibility and sustainable practices, and we are looking for individuals who share our values.

Deadline to Apply:May 2, 2024

Equal Opportunity Statement:C.H. Robinson Worldwide is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.