Online Contact Center Representative

Job Description: CSX is seeking a part-time Online Contact Center Representative to join our team in Dunedin, Otago, NZ. As an entry-level employee, you will be responsible for providing excellent customer service through various online channels, including email, chat, and social media. Responsibilities:1. Responding to customer inquiries and resolving issues in a timely and professional manner.2. Providing product information and support to customers.3. Handling customer complaints and concerns with empathy and patience.4. Identifying and escalating priority issues to the appropriate department.5. Maintaining accurate records of customer interactions and transactions.6. Collaborating with team members to ensure a seamless customer experience.7. Participating in training sessions to stay up-to-date on company products and services. Requirements:1. 1 year of customer service experience preferred.2. Dedicated and reliable work ethic.3. Strong communication and persuasion skills.4. Ability to think critically and problem-solve effectively.5. Proficiency in using online communication tools.6. Ability to thrive in a fast-paced, constantly changing environment. Benefits:1. Profit sharing opportunities.2. Disability insurance coverage.3. Dental insurance benefits. Working Environment:At CSX, we thrive in an environment that embraces and navigates change seamlessly. As an Online Contact Center Representative, you will have the opportunity to grow and develop in a dynamic and supportive work environment. Deadline to Apply:March 31, 2024 Equal Opportunity Statement:CSX is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.