Customer Experience Lead

Be right in the thick of the action and make a real difference as part of a dedicated team of customer experience experts within our NZ JUCY Rentals Branches!Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got an impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle?With multiple roles in each of our Auckland, Christchurch and Queenstown locations and as one of our team of Experience Leads you will be responsible for assisting the Rentals Branch Team Leader in providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations. Day to day you’ll be responsible for the full vehicle lifecyle management from vehicle cleaning, to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free amazing JUCY experience!To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone who is keen to work under a Manager to ensure the Branch is the best it can possibly be!We are looking for someone who has:Experience in customer service deliveryVehicle rentals product knowledgeA desire for a hands-on role in the tourism or rental vehicle industryIn-depth knowledge and understanding of the Tourism industryProven experience with minor domestic car / campervan repairsProven conflict resolution skills and negotiation skillsAbility to establish and maintain supplier & service centre relationships Previous sales experience is desirableAt JUCY we offer:Opportunity to take your career further in the Tourism industryAmazing company culture, working with people from all over the worldGreat JUCY perks, such as 5 days free campervan hire, free accommodation at our JUCY Snooze properties, and unlimited cruises on our JUCY Cruise in the Milford Sound.Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day. If you think JUCY and this opportunity sounds like you, please hit apply now and tell us more about yourself.