Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Call Center Manager

Job Description: Performance Lab is seeking a confident and resilient Call Center Manager to join our team in Hamilton, Waikato, NZ. As a key member of our o...


From Performance Lab - Auckland

Published a month ago

Barista - Part Time

Are you a friendly and experienced Barista looking for a new challenge? William Sanders Retirement Village in Devonport has an opportunity for you!Additional...


From Ryman Healthcare - Auckland

Published 23 days ago

Support Worker - Auckland (Forensic Rehabilitation)

Support Worker - Auckland (Forensic Rehabilitation) Locations: Albany, Massey and Henderson Job type: Full time and part time opportunities Shifts: Rostered ...


From Ihc New Zealand - Auckland

Published 17 days ago

Senior Civil Engineer

Join Tonkin + Taylor as a Senior Civil Engineer At Tonkin + Taylor, we're passionate about creating a better world through technical excellence and employee ...


From Tonkin & Taylor - Auckland

Published 10 days ago

Customer Experience Team Leader

Customer Experience Team Leader
Company:

Fleetcor



Job Function:

Other

Details of the offer

About UsWe are a market leading commercial fuel card and payment solutions provider, operating in 53 countries and employing more than 7000 people globally.In New Zealand, wholly owned FLEETCOR subsidiary CardLink Ltd operates CardSmart, New Zealand's leading multi-branded fuel cards.This is a rewarding opportunity to join a global forerunner in payment solutions and contribute to our exponential growth in a growing team.About The RoleYour role in a nutshell includes:Managing and co-coordinating the day-to-day operations of your Customer Experience teamEscalation point for CX teams, Customers & MerchantsMonthly Qualitative Assessments of Customer Interactions with CX StaffMonitoring and ensuring Queue Hygiene in the telephony and email systemsProblem Solving and TriagingManagement of new staff and on boarding into the teamAnalysis and presentation of contact centre performanceEscalation managementProcess improvementPerformance managementAbout YouThis role is perfect for an experienced shift leader, 2IC looking for a step up or existing team leader looking to manage a growing team.To be considered for this role you will bring with you:3+ years team leader or management experienceCredit / ATB management experienceContact/Call centre experienceIntermediate Experience on ExcelQueue management and QA experienceDemonstrated ability to monitor staff performance, implement training plans and keep the team motivated and focusedAbility to work through issues in a logical and sound mannerEnthusiasm to be a self-starter, show initiative, and be vigilant for additional business opportunitiesExcellent negotiation and problem solving skillsStrong relationship management skills – both internally and externallyStrong analytical skills with the ability to work to deadlinesMust be a strong planner with excellent organisational skillsWhat you'll get in returnA real opportunity to supervise, support and make a difference for Customer ExperienceCompetitive SalaryFuel DiscountsLife InsuranceFree Gym MembershipWork Anniversary Day OffA fantastic team who are raising the bar in our businessOrganization with ongoing incentives and a people focused cultureSound like you? We'd love to hear from you - Get in touch via a personalized application with your relevant career history and tell us why you'd be a great fit!Curious what it's like to work for us? Check us out on: *****


Source: Neuvoo3_Ppc

Job Function:

Requirements

Customer Experience Team Leader
Company:

Fleetcor



Job Function:

Other

Built at: 2024-03-28T14:08:38.064Z