Business Support Officer - Information And Advice

We want more good people to come and do great things with us.
We love where we live. That's why we work so hard to look after our region and the people who live and work in the Waikato region.
Our work is as diverse as the region we care for; from the tip of the Coromandel Peninsula to the slopes of Ruapehu. We've got ambitious goals and there are some tricky issues, but that's what makes it so interesting.

A role has arisen in our busy Resource Use team based in our Hamilton office and we are looking for someone with proven top notch customer service and admin experience!
The Resource Use team play a key role in helping Waikato Regional Council achieve our goals of a healthy environment, strong economy and vibrant communities by providing consents to use natural resources in the Waikato region, compliance with consents, responding to incidents, navigational/maritime safety and education.
The primary focus of this role is to provide customer support for the resource use freephone. You would be providing information and advice to internal and external customers as well as providing administration support to the resource use team.
Examples of some of the tasks you would do include;
Responding to enquiries about current consents or consent applications
Responding to enquiries about administrative aspects of consents
Responding to requests for information including under LGOIMA
Receiving and recording information about pollution incidents and referring these to appropriate staff for action
To be successful in this role, you will need to have proven experience in customer service. It is expected you will be able to multitask and deliver on time. An understanding of the Resource Management Act 1991 will be advantageous. If you are looking to join a supportive administrative team in a large organisation doing meaningful work, it would be great to hear from you.
Check out some of the awesome people we work with and apply online via waikatoregion.govt.nz/careers