Job Overview & Purpose:
The National Business Manager, MAC is responsible for the co-ordination and management of workflow within the MAC business for the division. The role ensures that the preparation of all submissions and client related tasks undertaken by support staff are completed efficiently, accurately and consistently (in line with Bank Policy and risk appetite) through coaching, mentoring, and facilitating the training and development needs of direct reports.
Context of Job:
To contribute to achieving Major Agribusiness Clients goals for client satisfaction, credit quality, and business performance. Major Agribusiness Clients is a key division of Rabobank New Zealand which has 32 offices across New Zealand. Rabobank enjoys a reputation as the leading provider of specialised banking services in the Food and Agribusiness sector. The Retail and Rural sector of Rabobank Australia and New Zealand Group (RANZG) is an important contributor to Rabobank globally.
Key Responsibilities & Accountabilities:
Co-ordinate and manage the workflow for Major Agribusiness Clients, NZ including MAC Analysts. Lead, motivate, coach and proactively manage an effective and engaged Service and Fulfilment Team including accountability for development plans and training. Proactively manage the performance of the employees in the team. Key senior contact point for Head of Major Agribusiness Clients and Major Agribusiness Managers(s) for NZ for all service and fulfilment. Shared ownership of the prudential performance for MAC NZ Team. Critically evaluate operations and activities to ensure consistency, quality and the implementation of best practice. Drive a continuous improvement philosophy and environment Promote the desired risk culture and maintain strong relationships with all lines of defence with• primary responsibility held within the area for reporting, monitoring and management of local business risks Accountable for minimising the number of Credit/Operational reworks, operational incidents and overdue audit items. Ensure that the Service and Fulfilment team provide support to Major Agribusiness Manager (s) in responding to the requirements of new and existing clients. Drive the co-ordination, allocation and completion of annual credit and Major Agribusiness Manager reviews with an emphasis on lowering reworks and identifying poor-performing assets early and work with Credit/SAM to ensure appropriate action is taken to resolve. Contribute and collaborate as a member of the MAC Leadership Team to achieving the MAC NZ goals and objectives in line with the CBNZ Strategy.• Maintain and build relationships with local referral services, ie accountants and solicitors. Translate, provide guidance and advice to other staff on changes to policy and procedure, compliance, risk, legal and system updates. Ensure compliance with the bank’s policies and procedures at all times, including Audit, Risk, Compliance, Business Continuity and Credit (i.e. managing excesses & TLI’s, completing reviews and managing special conditions etc.). Proactively engage in the identification, selection and hiring of Service and Fulfilment Team members across the offices, in collaboration with the Regional Manager. Other duties as directed.
Qualifications: Minimum 5+ years of experience within banking, finance or agriculture as a Finance Manager, Team Leader or similar.• Qualifications in agriculture, business, finance or related discipline (desirable).
Experience: High level of experience, performance, technical expertise, leadership and initiative.
Knowledge:
Knowledge of rural banking industry, knowledge of specialised financial products
Leadership skills: Ability to drive, motivate, manage and lead change management initiatives and positively influence others within the Area. Demonstrated ability to coach and mentor employees.
Ability to influence: Demonstrated sound judgement.
Interpersonal Skills: Display and promote a high level of conduct at all times. Promote a culture of professionalism, respect and fun.
Strong communication at all level both written and verbal.
Technical and Specialist Skills: Advanced understanding of lending services and policy and procedures. Strong credit and financial analysis skills. Strong communication at all levels both written and verbal. Ability to maintain sound relationships with key internal and external clients.
Planning and Organisation: Ability to work towards timeframes and manage customer expectations. Strong planning and organisational skills to manage competing priorities and plan workflow across the offices. Self-motivated Agile Global Behavioural Skills
Skills: Results Driven• Reward and celebrate high performance• Create an environment of accountability• Eliminate barriers limiting organisational performance Market and Customer Focus• Create a sense of urgency on the importance of meeting customer needs.• Detect and listen to customer’s wishes and needs. Respond and anticipate and think from a customer perspective. Realise customer value and improve service provision.• Demonstrate an awareness of risk with the goal of achieving long term commercial results.Synergy and Partnership• Build connections across teams, functions and territories• Foster open dialogue and encourage a free flow of information.• Inspire trust and constructively respond to differences in opinion. Judgement• Substantiating (strategic and operational) choices and actions based on a thorough problem analysis. Collecting relevant information, analysing data and interrelating them. Drawing correct and realistic conclusions.
