Night Porter/Audit

We are seeking a Night Porter/Audit to join our Front Office team in Queenstown!

Our unique location offers our guests two hotels from the Hilton brand to choose from: Hilton Queenstown Resort and Spa and DoubleTree by Hilton Queenstown and all of our Team Members get to work across both brands.

WHAT WILL I BE DOING?

In your new role as Night Porter/Audit you will work effectively to provide all hotel guests and visitors with a warm welcome to the hotel. You will check-in/out Guests, respond to Guest requests, concierge services, upselling and promotion of all in-house activities. You will conduct financial reports, investigate anomalies, and assist the Night Managers in completed end-of-night tasks. You will be responsible for the safe and efficient parking of vehicles, along with delivery and collection of luggage, parcels and other deliveries as well the storage of luggage. More specifically you will:

· Carry out correct and secure storage procedures, and ensure luggage received is labelled
· Assist in keeping public areas clean and tidy, inside and outside the hotel
· Ensure the prompt, accurate and courteous delivery and collection of guests and visitors vehicles, luggage and parcels
· Make room service deliveries during the night
· Carry out Doorman duties as and when required