Dunedin, OtagoManager Performance & Delivery1901450 SHARED SERVICES DIVISIONOPERATIONS GROUPWho we areTurning 150 years old this year, the University of Otago is New Zealand's first and oldest University. It has a strong teaching and research tradition and well-established national and international linkages. It is also one of New Zealand's largest universities, with over 20,000 students, assets in excess of $1.6 billion and 4,000 full time equivalent staff based in Dunedin, Christchurch, Wellington, Auckland and Invercargill.Ranked within the top 1% of universities in the world, the University of Otago recognises that our staff are the key to our success. We are looking for an exceptional individual to play a key role in contributing to our Operations division strategic goal: “To be recognised as industry leaders within the Australasian region and amongst our Matariki Partners by 2020”.The roleIn this leadership role, reporting to the Director Shared Services, you will manage all aspects of performance and delivery across Shared Services and the wider university, including the following:Driving the creation, implementation, communication and monitoring of service metrics, performance, delivery standards and Service Partnership Agreements.Creating performance and client experience measures and feedback channels.Ensuring employee capability is developed in-line with business needs.Your skills and experienceWe are looking for a leader with experience in:The creation and monitoring of business KPI’s, performance metrics and continuous improvement.Creating frameworks and mechanisms for gathering feedback from multiple stakeholder channels.Leading the achievement of strategic goals and objectives and creating a culture of service excellence.You will build strong relationships with senior leaders across the University and effectively manage key stakeholder relationships.You will be highly collaborative with the energy and drive to create a culture of high performance, delivering outstanding services to our customers.Further detailsThis is an exciting time and an exceptional opportunity for the right candidate to join the University of Otago. If you want to be a key contributor to our success, and are ready for a new challenge, we want to hear from you.This is a permanent, full-time position.We offer competitive salary, 5 weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work/life balance.For further information, or to discuss the role in confidence – please contact David Tapp via the email address below.ApplicationTo submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference number 1901450 will close on Sunday, 14 July 2019.
