At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.
We're brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.
As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including AMI, State, NZI, Lantern, Swann and NAC. We are ready for anything.
Our environment is changing rapidly and it's vital for us to adapt to ensure we remain a sustainable business in the future - one that is agile, efficient and able to deliver world class customer experiences.
Reporting to the Executive Manager Insurance Operations, you'll lead IAG NZ's centralised insurance capability team to design, build and implement a capability strategy that develops our insurance professionals to deliver IAG NZ's strategic priorities and provide exceptional outcomes for our customers and partners.
Key Responsibilities
Leading the development and implementation of an insurance capability strategy that supports the achievement of IAG strategic and operational requirements.
Partnering with key senior leaders to understand the insurance capability needs, priorities and opportunities within their division to develop an effective framework and programme of work.
Leading the development and implementation of a career pathway for our insurance professionals, connecting insurance capability with development planning and helping people understand how they might use and develop their skills and experiences.
Managing key internal and external stakeholder relationships that underpin effective implementation of the insurance capability strategy and career pathway and support business leaders to embed insurance capability at all levels.
Skills & Experience
Demonstrated senior capability management experience ideally in the financial services sector (insurance, banking) or customer service/retail sector
Extensive change leadership experience
Proven experience in designing, developing and implementing a variety of learning opportunities included accredited learning, on the job learning, just in time, on demand learning and coaching
Demonstrated ability to assess and link operational decisions considering longer-term consequences and strategic goals
Excellent collaboration skills with the ability to work across multiple teams and bring people with you along the journey to orchestrate team success
A tertiary qualification in education, organisational development, human resources or a comparable field of study is highly desirable
Let's Talk
If you're passionate about driving an uplift in capability across our organisation, then we'd love to hear from you! Apply now.
In addition to a diverse and inclusive culture, some of our benefits include 50% insurance discounts, flexible work and leave options, recognition and reward program, and various corporate partner discounts.
