This role is for our Lower Hutt branch in Wellington. Relocation packages are available by negotiation. About the role: A Manager Customer Banking is responsible for leading the day to day operations in one of our branches, with a focus on delivering good customer outcomes and growing your team. You'll lead from the front, demonstrating what good looks like and helping your customer base to achieve their banking goals. In order to do this you will need to develop strong relationships with customers and networks within the local community to achieve sustainable business growth. For your team, you will lead by motivating, developing and coaching your team to deliver an outstanding customer experience that adds value every time and grows their capability. As a leader in the business, you'll contribute to various projects by providing feedback and insight in order to make meaningful improvements across our systems, processes and customer outcomes. Lastly, our Manager Customer Banking needs to have a strong compliance focus and deliver our compliance management requirements. You'll need to be able balance competing priorities of compliance management, customer needs and people leadership. This is a full-time role leading our busy Lower Hutt branch. This is one of our larger branches, based in the heart of the Hutt Valley. Key responsibilities: Contribute to the growth of the Bank through delivering good customer outcomes and customer growth. Own the branch team based OKRs over a variety of measures. Manage the home lending and personal lending pipeline within the branch. Ensure that good judgement is applied to all lending decisions made within the Branch. Develop and shape customer experience within the Branch. Form and manage mutually beneficial relationships within the local community. Coach and develop staff to ensure good customer outcomes. To nail this, you'll need: 5+ years' experience in financial services. 5+ years' experience in sales, service and compliance management. Recent experience in a sales leadership role is desired. What's in it for you? Not only will you be helping every day Kiwi's achieve their goals, you'll get to experience the Co-operative difference. In your role with us, we can offer you: Development: Support to grow your banking career and tap in to all areas of banking, guided by a supportive performance framework. Leave: Well-being leave, supportive sick leave allowances, long service leave, increased annual leave following tenure achievements. Wellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinars. Banking benefits and discounted rates. A bit more about us: The Co-operative Bank is a different kind of bank. We're 100% Kiwi owned and operated, and we're here to change banking for good. We've been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we're committed to helping improve the world we work, live and play in. To reflect this, we're proud to be NZ's first bank accredited as a Certified B Corporation. To top it off, we're also the only bank in New Zealand that shares its profits with its customers. Diversity and inclusion are at the core of who we are. It's reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains. We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
