Job Description
The Team
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, payments, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.
The VCA Australia, NZ and South Pacific team sits within the VCA Asia Pacific consulting practice, applying deep expertise in the payments industry to assist clients with their key priorities, drive business growth and improve profitability. The VCA team provides a comprehensive range of advisory consulting services and advanced solutions that address unique challenges in areas such as marketing, strategic growth, customer experience, digital payments and risk.
VCA is involved in the most strategic issues facing our clients in the region. The Manager role is a new role and reflects the increasing demand for VCA services by our clients. Based in Auckland, the manager will report to the lead Consulting Director in New Zealand to support projects across New Zealand and the South Pacific.
The Role
The Manager, Visa Consulting & Analytics will work on consulting engagements for Visa clients in Visa’s New Zealand and South Pacific region, enabling portfolio growth and improved profitability in clients’ payment card businesses.
Typically 2-4 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations and best practices, and optimization of client customer experience and supporting processes.
Working with the Consulting Director, the Manager will be responsible for significant components of client engagements, and in some cases end to end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below:
Responsibilities
Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
Prepare project materials including interview guides, data requirements, concepts, frameworks
Undertake client interviewing, collecting and analyzing inputs such as client information, data, processes, policies, competitive and environmental information
Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
Create, develop and maintain models, contribute to IP creation and standardised VCA offerings
Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
Identify solutions and recommendations that address client objectives and result in performance improvement
Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution
Qualifications
The Ideal Candidate
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
Specific skills and experience you will bring are:
Relevant experience in consulting, corporate strategy, or business management
Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization
Excellent presentation skills, including strong oral and written capabilities
Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
Strong commercial acumen, with experience in working on business/value cases that prove ROI
Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
In addition, you will ideally bring the following:
Consulting experience with good project management skills
Exposure to customer experience design (using human centered design / design thinking)
An understanding of statistical analysis, modeling, scoring schemes, etc.
Strong undergraduate academic accomplishment
Willingness to travel (20%)
Additional Information
Visa Consulting & Analytics, and the greater Visa organization is a truly global company that consists of employees from a wide variety of cultures, countries, and skill sets. The Visa culture is driven by the Visa Leadership Principles. By being a part of the Visa organization, you will have significant exposure to the diversity of people, cultures, and knowledge which will offer strong personal growth as well as professional growth
