About Eleven Experience
Our mission is to custom-make powerful experiences that impact the people who impact the world. Whether heliskiing near the Arctic Circle in Iceland or casting for bonefish on a remote island in the Bahamas, Eleven experiences are a different kind of escape. We are not found in traditional destinations. Our lodges, chalets and beach houses are miles from the main road - in a historic farming village high along the French-Italian border, on a rugged river in Patagonia, and in other unique locations away from the crowd. In each destination, world-class food and lodging are combined with guided outdoor activities on mountains, in the backcountry, and on the water for guests of all ages and all skill levels. In urban locations our guides gracefully introduce guests to local culture, knowledge and places known only to native insiders. No matter where in the world they may be, every facility has five-star accommodations, award-winning chefs, extensive wine cellars, saunas, steam rooms, spas, and friendly, expert guides who will show your clients new dimensions of life, friendship, family and adventure.
Position PurposeWork as a leader in the Eleven hospitality team to execute once in a lifetime experiences for guests by anticipating guest needs, tailoring service to guest preferences, and exceeding expectations
Hire, train, and supervise in partnership with Eleven management, the hospitality, guide, maintenance, housekeeping, and culinary staff
Manage the Cedar Lodge property to the highest operational standards
Develop and establish Eleven standard operating procedures (SOPs) for Cedar Lodge
Support Eleven global operations by training visiting staff from other locations
Work to further the Cedar Lodge product by working with Eleven Experience and Grassy Creek teams on program design and execution
Responsibilities/Duties/Functions/TasksLead the Cedar Lodge staff by example and support them whenever necessary, even if this means stepping in to complete their job or performing work outside your job description
Hire and schedule all staff, perform staff reviews, and manage staff payroll
Lead the daily guest agenda in partnership with the lead guide and pilot for each day to ensure the guides, guests, fishing beats and weather are all optimized for the highest quality guest experience.
Manage the Health and Safety program for the lodge and guiding operations including the creation and execution of operating plans covering daily SOPs, emergency planning and risk management
Organize and implement lodge operations prior to the start of each season; on a monthly, weekly and daily basis; as well as wrapping up operations after the season concludes
Create, implement and update training manuals and checklists for SOPs, general maintenance schedules, sub-contractor contact lists, etc.
Manage the culinary staff in menu planning, budgeting, procurement, meal timing and presentation
Lead trainings in Eleven guest service procedures to all staff. Emphasize accountability and high ethical standards
Embrace and implement new technologies to streamline operations. This includes working in the proprietary software system called Personal Life Manager (PLM), Opera or other future systems
Manage owner preferences and equipment
Schedule all necessary property maintenance to keep Cedar Lodge guest ready
Work with the Grassy Creek properties team to manage building upkeep, landscaping, and sub-contractors and train staff to problem solve quickly to best care for the company assets
Participate in the creation of operational budgets for Cedar Lodge
Manage guest stays by executing daily itineraries and handling staffing, reservations, activity logistics, transportation schedules, non-angling activities, and special requests
Track and order all guest special request liquor, amenities, food, etc.
Create amend, enforce, and manage back-of-house inventory control for Cedar Lodge including but not limited to toiletries, alcohol, food, sheets, towels, pillows, etc.
Operate all licenses and permits issued to Cedar Lodge to the letter of the law
Control, monitor, and report credit card and cash expenses that support assets and operations
Approve all property specific vendor invoices and submit to accounting in a timely manner
Any other duties that may be assigned
Experience effectively managing a dynamic team
Knowledge of all operations relating to a remote, fly-out fishing lodge
Strong working knowledge of Microsoft Office suite of software
Efficient and effective time management skills
Effective communicator in verbal and written forms including phone, email and in person.
Must be able to lift 50+ pounds
Efficient and effective communicator
Strong customer services skills
High ethical standards
Experience in the hospitality field
Works well with varying personalities