Live Chat Officer

Job Description: Corning is seeking a passionate and resourceful Live Chat Officer to join our team in Christchurch, Canterbury, NZ on a part-time basis at an Associate Level. As a Live Chat Officer, you will be responsible for providing excellent customer service through live chat channels, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities:- Respond to customer inquiries and provide solutions via live chat channels- Assist customers with product information, order status, and troubleshooting- Resolve customer issues and complaints in a timely and professional manner- Proactively engage with customers to upsell products and services- Collaborate with other team members to optimize customer service processes- Provide feedback and insights to management on customer trends and issues- Meet performance goals and KPIs set by the company Requirements:- 3 years of experience in customer service or a related field- Excellent written and verbal communication skills- Strong negotiation and analysis skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using live chat platforms and CRM systems- Flexible availability to work evenings and weekends- A positive attitude and a willingness to learn and grow in a dynamic work environment Benefits:- Company equipment provided- Travel opportunities for training and conferences- Vision insurance coverage- Opportunity to be part of a company that pioneers change and sets industry benchmarks Equal Opportunity Statement:Corning is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. Deadline to apply: ******** Join Corning as a Live Chat Officer and be part of a team that values customer service excellence and innovation. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.