Live Chat Manager - Work From Home

Rocket Lab is seeking a dedicated and driven individual to join our team as a Live Chat Manager. This is a part-time, work-from-home position based in Christchurch, Canterbury, NZ. As an Associate Level Live Chat Manager, you will be responsible for managing our live chat platform and providing support to our customers in a timely and professional manner. Responsibilities:- Monitor and manage incoming live chat conversations- Provide excellent customer service by responding to inquiries and resolving issues- Collaborate with other team members to ensure a seamless customer experience- Track and analyze chat data to identify trends and areas for improvement- Implement strategies to increase customer satisfaction and retention- Work closely with the marketing team to promote new products and services through live chat Requirements:- 5 years of experience in customer service or a related field- Proficiency in live chat software and customer relationship management systems- Strong problem-solving skills and ability to work well in a team environment- Excellent written and verbal communication skills- Ability to multitask and prioritize responsibilities- Self-motivated and able to work independently- Proficient in Microsoft Office suite Personality traits:- Dedicated and committed to providing exceptional customer service- Driven to exceed goals and deliver results Soft skills:- Strong problem-solving abilities- Excellent teamwork skills As a Live Chat Manager at Rocket Lab, you will have the opportunity to participate in profit sharing, receive training and professional development opportunities, and be eligible for a joining bonus. Our company culture is built on building strong relationships with colleagues, clients, and partners. Deadline to apply: ******** Rocket Lab is an equal opportunity employer and we welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.