Live Chat Assistant - Work From Home

Job description: Cincinnati Financial is seeking a motivated and independent Live Chat Assistant to join our team. This is a work-from-home position based in Christchurch, Canterbury, NZ, with the opportunity to work part-time. As an Entry Level role, no prior experience is necessary, making it an excellent opportunity for those looking to gain valuable experience in a fast-paced work environment. Responsibilities:- Respond to customer inquiries and provide support through live chat- Assist customers with product information, order status, and issue resolution- Work collaboratively with the customer service team to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Contribute to team goals and initiatives to improve customer satisfaction Requirements:- Independent and confident with the ability to work remotely- Strong planning skills to manage workload effectively- Innovative mindset to find creative solutions to customer inquiries- Excellent communication skills, both written and verbal- Proficient in computer skills and able to quickly navigate through various systems- High school diploma or equivalent- Must have a reliable internet connection and a quiet workspace at home Benefits:- Dental insurance- Training and professional development opportunities- Profit sharing- Flexible work hours- Supportive and collaborative work environment Equal Opportunity Statement:Cincinnati Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We celebrate diversity and encourage individuals from all backgrounds to apply. If you are a self-motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Live Chat Assistant at Cincinnati Financial. The deadline to apply is April 15, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.