Live Chat Assistant

Job Description: Eight360 is seeking a part-time Live Chat Assistant to join our team in Christchurch, Canterbury, NZ. As an Associate level position, the Live Chat Assistant will be responsible for providing exceptional customer service through live chat interactions. The ideal candidate will have at least 3 years of experience in a customer service role. Responsibilities:- Respond to customer inquiries and provide support through live chat- Assist customers with product information, order inquiries, and technical support- Resolve customer complaints and issues in a timely and professional manner- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Follow up with customers to ensure their issues have been resolved to their satisfaction Requirements:- Resilient and resourceful personality traits- Strong time management and presentation skills- Excellent verbal and written communication skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and other customer service software- High school diploma or equivalent Benefits:- Relocation allowance for qualified candidates- Company transportation for work-related travel- Parental leave for eligible employees- Competitive salary and benefits package Working Environment:At Eight360, we leverage data to inform decisions and drive strategic initiatives. Our team is committed to providing innovative solutions and outstanding customer service. The Live Chat Assistant will have the opportunity to contribute to our mission of creating exceptional customer experiences. Deadline to apply: ******** Equal Opportunity Statement:Eight360 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.