Lead, Process Excellence

Company description:The National University of Singapore is the national research university of Singapore.
Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.Job DescriptionInculcate process and product thinking for innovation, customer centricity and efficiency:Proactively identify & prioritise opportunities and drive collaborative efforts with cross-functional teams in implementing process reengineering initiatives, process improvements and problem-solving with impactful outcomes in terms of customer experience and organisation efficiencies.Provide hands-on guidance and support to Process Owners.Establish and enforce service quality standards:Utilize data-driven insights to establish and enforce service quality standards jointly with Process Owners.Meticulously monitor compliance with standards and track/report process performance metrics across all processes (e.g.
service surveys & audits) to drive continuous improvement.Act as custodian of NUS-ISS business process framework:Lead regular reviews of processes, policies and standards with management for alignment with strategic objectives.Ensure proper documentation of key processes in the organisation.Oversee Quality Assurance:Oversee the management of audits, BCP/BCM, and annual QMS reviews to ensure compliance and continuous improvement.QualificationsGood University degree in business administration, industrial engineering, science in relevant disciplines or related fields with at least 10 years of professional experience, with a demonstrated track record of at least 3 years in leading process change initiatives.Experience conducting training and/or facilitating workshop sessions for adult learners.Proven hands-on expertise in project management, executing significant process improvements and/or driving process/systems initiatives from conception to implementation.Excellent interpersonal skills.Strong collaboration skills, as you will work with all levels of staff and management to gain buy-in and drive successful change implementation.Strong analytical skills with the ability to leverage data for insights and decision-making.
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