Job Description
Lead Digital Service Designer - (2 positions)
• Great opportunity to make a difference by designing amazing digital services for our clients
• Lead the design, client testing and UX of new digital products
• Two 12-month Fixed Term roles, Wellington based
About the Ministry of Social Development
The Ministry of Social Development (MSD) is the lead agency for the social sector. We help more than a million New Zealanders with income support, housing and finding a job each year.
About our Team
Client Experience and Design are responsible for the ensuring the voice of the client is embedded in the way we design, develop and deliver services to New Zealanders. Through client and channel experience design we are constantly improving, adding new products and features and making it easier to get help. Never satisfied with the status quo we are always looking for more effective service models and how we can deliver the right services to the right clients at the right time.
About the Role
As a senior member of the CX team, you will play a leadership role in the cross functional product team being set up to improve our digital services. This team runs from IT developers and testers, to product leaders, to user experience and client experience analysts. You will be responsible for planning and delivering on a client testing programme to confirm clients wants and needs, test early iterations and then confirm the value for clients. We are building a focus on continuous improvement of our digital channel and services, so this work will be fast paced and demand a flexible and adaptable approach to delivery.
About you - Skills and Experience
In this role, you will:
• Work closely with the Product team to build a comprehensive client testing framework covering different design and development timeframes.
• Lead the team of UX and CX analysts to implement and continuously improve that framework.
• Lead extensive face to face and phone engagement with clients, testing what they want and need from our digital channels and whether we've hit the mark.
• Identify opportunities to introduce feedback mechanisms and manage and make recommendations based on incoming feedback.
How to Apply
To apply, click the 'Apply Now' button, complete the online application form and submit your CV and Cover Letter outlining your suitability for this role.
All applications must be made online. If this is not possible or if you have any queries, please contact us at **********
Applications close Sunday 19 July 9pm
Joining us
Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
