Role Purpose: To develop, service and support effective sales strategies designed to maximise profitable opportunities within the Groups Regions.To maximise profitable sales opportunities from designated customers for the group. Key Relationships: The Key Account Manager will work closely with and maintain strong positive relationships with: Branch Manager Group ManagersKey Account ManagersBranch StaffDesignated customer contactsNew & potential business and clients Key Objectives: The Key Account Manager is responsible for: Assisting in achievement of annual budgeted sales targets and margins Management of allocated accountsMaximizing sales opportunities across the group as a wholeMaximizing sales potential of any designated clients allocated to the roleIdentifying new opportunities that align with strategic planning Key Accountabilities Include: Developing and assisting with sales strategies Developing good call cycles, client relationships and collection of relevant information to the GroupSetting sales goals and targets on past performance, and projecting future performanceEnhance, encourage and help develop the Redpaths Workmate brand and associated tools with combinations of training and selling outFacilitation of achievement of annual sales budgets K.P.I's and targetsEnsure systems are in place to identify new potential customers and new market opportunitiesEnsuring that the Company has knowledge of the potential business volumes of all existing, new and potential clients through use of the Company CRM systemTo ensure timely effective solutions for all clientsSupport marketing initiatives including new product launches and develop regional marketing to support sales activitiesDriving a solid customer service attitude To compliment and assist with the overall strategic goalsEnsuring that the sales channel works cross functionally with other channels. (For example, they collaborate with marketing to generate new lead sources and expand the target customer base, or with product and technology teams to make sure customer needs are met).Any additional tasks deemed necessary by your direct reportSkills Required: To perform the responsibilities listed and achieve success in the role, the Key Account Manager will demonstrate the following skills: Ability to build relationships with peers, cross-functional counterparts, and upper management; Commitment to helping others be successful.Ability to unite a team under a shared vision and know what motivates each memberUnderstanding clearly pricing, margins, and discounting impacts.The ability to prioritize and effectively manage timeWorking knowledge of Microsoft Office 365, E.R.P system and associated software toolsThe ability to work quickly to tight deadlines under pressureAbility to communicate information effectively to a wide range of internal/external contacts and the appropriate business channelsValues and Behaviours: To perform the responsibilities listed and achieve success in the role. Sales Representatives will demonstrate the following values and behaviours: Respect: We will demonstrate consideration, care, concern and convey our understanding for others needs or situations in a respectful manner, this includes staff, customers and suppliers There will be collaboration and an understanding of others as core elements of all roles.Positive Relationships: We listen first and speak second. We do not chastise in public or private. We are aware and clear of the message we transmit to our team, clients or suppliers, how it's delivered, and how it's perceived. Communication will be delivered in a professional, open and transparent manner, we will build strong relationships with internal and external customers alike. We are committed to helping others be successful. We want a united motivated team under a shared vision.Trust & Integrity: We never ask anyone to do something immoral, illegal, or something that goes against a company's core values. Empathy and ability to understand customer viewpoint and that customer service is core to our being.Accountability: Employees will be empowered to make decisions and act as they see appropriate within guidelines. Mistakes will be managed, and employees supported to learn from these.Policies and Procedures: Redpaths has developed policies and procedures to guide employee's behaviour in respect to a variety of employment related matters. It is an obligation of your employment with Redpaths that you adhere to these policies and procedures. All employees have access to these policies and procedures which are held on the R. Redpath Limited BambooHR system. Goals and Objectives: As part of the annual performance appraisal process, individual goals and objectives for the year will be established and agreed upon with your direct report. The employee's performance in respect of these goals and objectives will be monitored and reviewed during the performance appraisal process.
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