Key Account|Customer Service Administrator

Well established nationwide company Competitive remuneration with attractive staff incentives Supportive, dynamic team environment Awesome career development opportunities in the road freight industry Great work - life balance StraitNZ is a unique, nationwide end-to-end network of trusted transport infrastructure.
We connect New Zealand across both road and sea - with experience, versatility, and impressive capacity.
Our fleet of two ships and over 200 trucks is supported by a nationwide network of six depots and a 450+ strong team to deliver hundreds of thousands of tonnes of freight (and passengers) weekly.
This is a full time role working Monday to Friday at our spacious modern depot in Wiri, South Auckland.
Who we are looking for: A highly organised individual who is able to prioritise their workload effectively Displays strong attention to detail and desire to deliver to standards of excellence Has high level computer literacy with Microsoft Office and Excel A team player who is also self-motivated and can work autonomously Shows an engaging, professional and respectful interpersonal style of dealing with the broad range of staff and customers Possesses strong verbal communication skills and specifically, a professional, articulate and polite telephone manner Has experience dealing with customers including handling difficult customers and problem solving This position may suit someone who wants a career in the transport industry or an experienced administrator wanting a change of direction.
If you are passionate about people, problem solving and/or the transport industry, like to be busy and want to work in an office environment, this could be the career path for you!
What you will be doing: Providing support to a portfolio of customers Tracking freight throughout New Zealand Dealing with customer service matters Administration support as required within the Branch In return you will get: To gain exposure and knowledge in the transport and logistics industry To work with a great team of people To be part of a growing company that values its employees A generous employer KiwiSaver contribution matched up to 8% employee contribution A free Southern Cross Healthcare plan and other well-being incentives Subsidised inter-island travel A satisfying work/life blend If this role sounds like it's a career choice you are passionate about, and you are looking to join a dynamic organisation that continues to make a big impact in the industry, then we want to hear from you.
Please apply now, by including an up to date CV, cover letter and ensuring you complete our online application for employment form.
Please note, if successful you are required to undergo a pre-employment drug and alcohol test, medical check and Ministry of Justice check as a pre-requisite to confirmation of employment with StraitNZ.
Applicants for this position must currently reside in New Zealand and have NZ residency or a valid NZ work visa