Kaitiaki - Call Centre Supervisor

The purpose of the Kaitiaki role is leading, supporting, and enabling a high performing team of Kaiwhakamarama / Call Centre Advisors who deliver compassionate, accurate and timely support services to the diverse and sometimes vulnerable populations which we serve.Ensuring quality of care is one of the most important outcomes of this role. You will contribute to this by observing, mentoring, coaching, evaluating, inspiring, and creating an atmosphere that promotes trust, self-motivation, and learning across a small team. The Kaitiaki will complete training requirements with team members, keep management informed of team performance, and escalate any risks, issues, constraints or opportunities for improvement.TToH is a Ngati Kahungunu mandated, kaupapa Maori values-based health and social services organisation providing services to our community along the East Coast of the North Island, from Mahia to Rimutaka. Our health, social, education and community development teams have been working successfully with whanau for over 35 years.We are looking for people who have:Ability to lead, influence and motivate others in a positive and constructive wayExcellent telephone mannerEffective listening and communication skillsConfidently hold appropriate coaching conversations with team membersAbility to take initiative and identify opportunities for process improvementAbility to deal with difficult situations appropriately, and in a timely mannerAbility to work under pressure and positively deal with changeIf you'd like to be part of our kaupapa then apply today! We will be reviewing applications as they come in, so don't delay! Applications for this role will take you to the advertisers site. Applications for this role will take you to the advertisers site. CasualApplication Closes09 Apr 2024Hawkes Bay - Hastings#J-18808-Ljbffr