Location: 3DHB
Contract: Service Desk hours are 7am and 6pm, Monday - Friday
About the role
Are you looking for excitement? Do you want a job where no two days are the same? If you love ICT and want to make a difference to the health outcomes for our communities, then read on.
We are looking for a Service Desk Analyst to help us take our Service Desk to the next level. If you are ready for a challenge then look no further.
Here at 3DHB ICT we work as one team, speak up, step up and front up while keeping it simple and making it excellent. We also have fun at the same time.
This role sits within the Service Delivery Team which provides the day to day support to business and clinical systems across the 3DHB encompassing four hospitals.
The team's core purpose is to provide the first point of contact for staff when requiring support for 3DHB ICT supported systems, applications or devices. The team is responsible for managing all Incidents Service Requests and communicating IT Change.
To be successful in this role you will need to
Duties
Respond to incoming calls in a timely and professional manner.
Respond to email and web enquiries
Assist with training and supporting new staff.
Configure and troubleshoot mobile devices.
Provide system and user maintenance to all 3DHB site supported applications.
Maintain accurate and up to date customer data
Manage service tickets including status updates.
Attend Change Advisory Board meetings
Send business communications when required
Contribute to team planning, decision making and service improvement.
Perform On-Call support on a rostered basis.
Skills & Experience
Experience with Microsoft and Citrix technologies.
Experience with Mobile and Cloud Technologies.
Sound understanding of desktop hardware and software including operating systems and office products.
Experience of customer service within a technology environment.
Excellent communication skills and ability to communicate technical directions
An understanding of ITIL best practice service management framework and processes improvement.
About our organisation
Capital and Coast DHB (CCDHB) is located centrally in Wellington and has over 6,000 full-time equivalent staff, making us one of the major employers in the Wellington region. CCDHB operates two hospitals - Wellington Regional Hospital in Newtown and Kenepuru Hospital in Porirua - as well as the Kapiti Health Centre at Paraparaumu.
The Mental Health, Addiction and Intellectual Disability Service (MHAIDS) spans three DHBs - Wairarapa, Hutt Valley and Capital and Coast DHB's and includes local, regional, and national services. The local MHAIDS services are provided from multiple sites within the 3DHB sub-region - greater Wellington, Hutt Valley and Wairarapa.
Here at CCDHB we embrace diversity and welcome applications from people of all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.
CCDHB is a pro-equity Health Organisation, with a particular focus on Maori and Pacific Peoples and the Disability Community.
CCDHB provides a range of specialist services including neurosurgery, oncology, neonatal intensive care and community-based services including district nursing, rehabilitation services, social work, alcohol and drug services, and home support services to a population of around 900,000 people.
How to apply
Applications close 15th January 2021 and can only be accepted when submitted through our CCDHB Careers Website. For further information on this role, e********** and indicate the job title and vacancy number in the subject line.
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed
Reference SS001-21
Location(s) Hutt Valley, Wellington Central, Porirua
Work type(s) Capital & Coast District Health Board (Wellington)
