Meaningful work to ensure good conduct of public sector agencies
Bring your experience in investigation or resolution focused work
Fixed term and permanent positions available in Wellington and Auckland
Mo te Tari o te Kaitiaki Mana Tangata – About the Chief Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good public administration. The Chief Ombudsman is independent and impartial, working towards fairness for all New Zealanders.
Mo to matou tira – About the team
The Complaints Resolution Group (CRG) is at the heart of the work the Chief Ombudsman does to ensure that people's rights are protected and restored. Investigators in CRG independently investigate and review complaints about the administrative conduct of public sector agencies, or decisions made by public sector agencies that affect people. Teams focus either on early resolution, or on more complex, longer investigations.
Mo te turanga - About the role
There are a number of fixed term (12 months) and permanent opportunities available for Investigators in Auckland and Wellington locations. Investigators are responsible for all stages of intervention from providing initial assistance and seeking early resolution, through to planning and undertaking complex investigations with multiple stakeholders. As an Investigator the work you will carry out will present challenges and require the ability to be adaptable and resilient. Your resolution-focussed approach will be key to achieving meaningful outcomes in your work and your ability to relate to people from diverse backgrounds, cultures and world views is crucial to success in the role.
He korero mou – About you
To be successful in this role you will have:
A legal or other relevant tertiary qualification, or equivalent experience in public law, political science or other related fields
At least 2 to 3 years' experience in carrying out investigation and/or resolution activities, including an understanding of core investigation principles and standards
Knowledge of practice and procedure in central and local government or in the wider public sector
Experience gathering and presenting information, establishing facts and applying critical thinking to complex and varied scenarios
Excellent verbal and written communication skills
Ability to maintain independence and objectivity, and demonstrate the utmost discretion in dealing with very sensitive issues that may have a high profile
Proven ability to deal with a diverse range of internal and external stakeholders
Excellent time management, planning and prioritising skills
Ability to work under pressure and remain calm and focused when dealing with aggrieved parties.
Me pehea e tono - How to apply
To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please e**********.
All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.
Depending on skills and experience the salary is expected to be between $82,000 and $108,000.
Applications close Sunday, 14 November 2020.
