Investigation Review Officer We have a fantastic opportunity for an experienced Investigation Review Officer to join our closeknit team of experts The role is accountable for thorough and professional general investigation of all claims referred by Vero and associated brands Your key responsibilities will include Provide investigation services and display sound knowledge in all relevant matters Deliver best practice on all claims to ensure quality accurate and costeffective outcomes are provided to all customers within agreed timeframes Manage customer expectations ensure minimised claims cost leakage and provide enhanced service level Deliver factual concise and professional reporting to claims Provide sound underwriting advice reports on relevant risks Maintain positive relationships with all stakeholders ensuring an efficient and effective response to any queries or issues Research and keep up to date with relevant investigation processes and fraud trends What you will need to succeed Insurance claims and or investigation experience Insurance industry and broker knowledge Technology savvy confident with social media Excellent customer service and interpersonal skills Ability to work under pressure and to deadlines Insurance Institute exams or formal investigation training and service advantageous What you ll get in return This is a fantastic opportunity to make a difference and grow in one of the most successful insurers in Australasia with over 9 million customers We offer the freedom to work in a flexible environment respect and encourage diversity and as an international company we offer opportunities for training and career advancement We also offer an exciting range of benefits Free life salary continuance and trauma insurance cover Discounts on Asteron Life Vero Southern Cross medical insurance Up to four days of flexible leave in addition to annual leave Ongoing learning and development opportunities Discounted gym membership For more information please visit About Suncorp Suncorp New Zealand is a leading general and life insurance provider We are part of the Suncorp Group a Top 20 ASXlisted financial services company with 96 billion in assets employing over 13 500 people Our purpose is to create a better today for all our customers It is what drives us and gives meaning to every action we take Our portfolio of brands means our people can take advantage of the career opportunities that come with a largescale organisation while also enjoying the flexibility and flat hierarchy of a small one We promote a highperformance culture where people are rewarded for effort and dedication If you are interested in working in an exciting fast paced business with a supportive team environment then we d love to hear from you At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected We are passionate about inspiring our people by creating an inclusive culture offering career development and internal mobility and building connected relationships amongst our team members and with our customers If this opportunity sounds like you apply now For further information please contact Rachel hawkins hays net nz or call or 09 952 7383
