Import Customer Service Operator

Get AI-powered advice on this job and more exclusive features.We're on the lookout for an exceptional Import Customer Service Representative / Operator to join our Auckland team.
This is an intermediate-level role supporting international import shipments across all modes of transport.You'll play a key part in ensuring smooth coordination, proactive communication, and excellent customer service across every touchpoint.Company OverviewAt Scan Global Logistics, we believe logistics is about more than just moving goods, it's about enabling growth, breaking down complexity, and finding the right solutions for each customer.Operating in over 55 countries, we offer customised, end-to-end logistics services across air, ocean, road, and specialised industry verticals.
No matter the challenge, our people go above and beyond to deliver on our purpose:Key ResponsibilitiesProactively manage import shipments from door to doorFollow up with overseas offices to ensure bookings are on track and delays are communicatedDeliver excellent customer service via phone, email, and shipment status reportsManage documentation and liaise with customs brokersResolve queries professionally and efficientlyComplete timely and accurate invoicingWhat We're Looking ForProven experience in Import Customer Service / Import Operations (freight forwarding essential)Excellent communication skills – both written and verbalHigh attention to detail and a great "can-do" attitudeProactive, self-motivated, and solutions-focusedFriendly and professional, with strong team collaboration skillsExperience with CargoWise is a plus (but not essential)Confident using Excel and handling reportsWhat We OfferFlexible office hoursA small, friendly, highly motivated team with industry experienceHow to ApplySend your CV to: ****** must hold current working rights in New Zealand.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Scan Global Logistics by 2xSign in to set job alerts for "Customer Service Operator" roles.Auckland, Auckland, New Zealand 3 days agoAuckland, Auckland, New Zealand 2 weeks agoCustomer Care Assistant Team Leader - Central RegionCustomer Service - Expression of InterestAuckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 1 day agoAuckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 1 day agoNZ - Better with Friends Referral ProgramAuckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 3 weeks agoAdministration - Customer Service SupportAuckland, Auckland, New Zealand 1 year agoAuckland, Auckland, New Zealand 1 day agoAuckland, Auckland, New Zealand 1 day agoAuckland, Auckland, New Zealand 5 days agoAuckland, Auckland, New Zealand 1 day agoCustomer Service Team Member - The Warehouse, TakaniniAuckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 1 day agoAuckland, Auckland, New Zealand 5 hours agoAuckland, Auckland, New Zealand 4 weeks agoAuckland, Auckland, New Zealand 23 hours agoCustomer Service Representative (6-month fixed term)Auckland, Auckland, New Zealand 4 weeks agoAuckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 2 weeks agoCustomer Services Representative (Full-Time)Auckland, Auckland, New Zealand 3 days agoAuckland, Auckland, New Zealand 1 day agoAuckland, Auckland, New Zealand 1 day agoWe're unlocking community knowledge in a new way.
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