Housekeeping Manager

Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy.
The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces, and a wellness and recreation village featuring a gym, spa, and Kid Club.
Job Description
Responsible for the entire operations, staffing, and equipment of the Housekeeping Department.
Delegates to and supervises all staff within the department, assisting them in preparing work schedules.
Ensures compliance with policies, procedures, rules, and regulations as laid down by ACCOR and the hotel to achieve high standards of guest service and uniformity.
Performs special duties as required by the Guest Service Manager and is prepared to undertake additional responsibilities as designated by management.
Key responsibilities include:

Directing and coordinating activities of all Housekeeping personnel, including cleaning, maintenance, and linen management.
Ensuring all guestrooms, public areas, and back-of-the-house spaces meet cleanliness, maintenance, and orderliness standards.
Inspecting hotel premises regularly and coordinating repairs and maintenance with Engineering and Front Office.
Training personnel and conducting meetings to discuss operational issues and future plans.
Managing inventory of housekeeping supplies, linens, and uniforms.
Preparing reports on room occupancy, linen inventories, and guest complaints.
Coordinating with Front Office on room transfers, guest charges, and billing issues.
Preparing the Housekeeping Department's annual budget.
Overseeing laundry operations and resolving guest complaints efficiently.
Creating and implementing service standards to improve departmental operations.
Qualifications

Diploma in Tourism & Hospitality Management
Minimum 3 years of relevant experience in a similar capacity
Excellent reading, writing, and oral proficiency in English
Ability to speak other languages and basic understanding of local languages is an advantage
Proficient in MS Excel, Word, and PowerPoint

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