Home Ownership Specialist

The RoleAs a Home Ownership Specialist you'll action our customers queries about shared ownership, leasehold and freehold properties. This may include lease compliance, breaches of lease, enforcement and lease extensions, complex permissions, subletting and alterations, land registry, boundary issues, service charges, mortgages approvals and valuations.You'll deliver an excellent customer experience, keeping the customers updated of progress, explaining actions and finding resolutions until their query is resolved. You will work collaboratively with your team and the wider business to provide a proactive data led service, delivering the right outcomes for the customer, building trust and respect within our communities.What we need from you:You'll be a housing professional with home ownership, leasehold and freehold management knowledge. Your ability to understand legal and contractual information will help answer our customers more complex queries. Good communication and interpersonal skills.Attention to detail and ability to make data led decisions.Experience of working effectively and collaboratively with internal and external stakeholders.Confident, assertive and a good negotiator.Experience of using multiple systems and applications.Focus on providing great service and outcomes for customers. What you'll receive from usAs a member of the Customer Service Management Team, you will be part of a friendly, innovative and dynamic working environment.We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.Some of our benefits include: £ flex-pot annually, discounted shopping & cycling scheme25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Company pension scheme matched up to 12%, life cover at 4x your salaryFlexible working - we're committed to giving people flexibility as widely as possibleOptions for private medical insurance, dental insurance & critical illness cover