Guest Experience Manager

InterContinental Wellington is an iconic location in the heart of Wellington city.
We have a strong passion for developing great people and are looking for a Guest Experience Manager to join us on our journey as we continue our business growth.Your day to dayFor this key role, we're seeking someone to help lead the front office team in delivering outstanding guest service and seamless hotel operations, ensuring guests receive prompt attention and personalized recognition throughout their stay.An overview of your key responsibilities:Managing priorities to ensure your team delivers exceptional, memorable experiencesSupervise, direct and support all Front Office colleagues and other areas of the hotel during peak periods or as requiredDeveloping your team's skills to achieve results that enhance hotel performanceOversee your shift and take responsibility for managing the day's check-ins and check-outs, including those for groups and VIPs.Engaging in genuine conversations with guests to resolve issues, queries, or concernsActing as the first point of contact for any critical emergency situationsWhat We Need From YouA vibrant personality and the confidence to build relationships with guests and colleaguesMinimum 2 years' experience in a hotel front office department with a minimum 1 year experience in a leadership/ supervisory roleAbility to train and relay information to the teamStrong problem-solving skills and an ability to multi-taskPrevious experience using Opera or similar PMS, Micros and Microsoft OfficeFlexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidaysDiploma in hotel management, business administration or equivalentFull driver's license is highly regardedGeneral Managers Certificate is preferableThis role is ideal for an established competent and passionate junior manager and also for an experienced and competent supervisor looking to build their capability and skills within a fast-paced, dynamic, learning and development focused hotel environment.What We OfferYou'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:Paid birthday leaveFull training providedDaily laundered uniformAdditional parental leave benefitsFlexible work optionsProactive health daysYour career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too.So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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