Clinical Support Services – Whangarei Hospital Full time (1.0FTE) Fixed Term until 30/01/2026 Achieving the best health outcomes for Te Tai Tokerau, Northland communities starts with expecting the best from ourselves. We ensure every member of our team has the opportunity to develop, grow and stay inspired. Here, you can make an impact on your community and on your own professional development – all whilst enjoying a flexible and healthy work-life balance. This is a fixed term fulltime (1.0FTE) position working 40 hours per week between 6.00am and 6.00pm (hours negotiable), Monday to Friday. As we are a Te Tai Tokerau, Northland wide service there will be some travel around the region required. This role sits within the Integrated Services Team whose role is to support the resourcing of clinical services across the region. The role will assist the Integrated Operations Centre (IOC) Manager in the rollout, use, utility, integrity and development of our Staffing Availability Register application. Flexible working arrangements are available, please apply now to discuss your personal circumstances. Responsibilities of the role: Provide leadership to the business in developing the use, data quality, integrity and expansion of application. Work as part of a team across a range of systems and workflows Functions of the role range from administrative, to user support and functional system administration and development (with the vendor). Members of the team may have different specialisations and will work together to provide an integrated service. Provide support and training to application users, to maintain system configuration and to be involved with change management in Tai Tokerau's "Reggie" Programme of Work. Work in partnership with customers to provide an integrated, customer facing service receptive to their needs. Continue relationship building that supports the growth of a future focussed, proactive service. Application Management – Functional. Obtain and maintain an expert level of knowledge in the application supported by the vendor Application Management – Technical. Complete application configuration and administration tasks based on user requests / business requirements in a timely manner Actively engage and support the Functional Application team to ensure business continuity and maintenance of core business activities. Negotiate workload and set priorities to balance BAU and project / development demands of application supported by the vendor and application Steering Group This is a rewarding role with the opportunity to make a difference with an interesting variety of work involved to keep you engaged and motivated. You will work alongside other health professionals within a supportive environment to grow and further advance your skills and knowledge in the health services. Te Whatu Ora Te Tai Tokerau is committed to Te Tiriti o Waitangi and holds stewardship for equitable health outcomes for Maori as Tangata Whenua as the highest priority. The person will be regularly challenged by a wide range of issues relating to how the customers use the application. Solutions will be customised to meet the circumstances of the customer with opportunities arising to provide innovative options based on proven outcomes. There will be demands to provide a quality customer service while prioritising issues, meeting deadlines and maintaining accuracy and quality of information. Essential to apply: You will have: Relevant tertiary or clinical qualification or a high degree of computer literacy and experience working in the health sector Experience supporting one or more applications providing functional support to users of information systems – super user Creating and working with networks of staff providing hands on training in a range of modalities Problem solving and analytical skills Excellent verbal and written communication skills A team player A career with Te Whatu Ora Te Tai Tokerau, Northland will see you action meaningful change in the region we love, and in your professional development – all whilst enjoying everything the stunning North has to offer. You really can enjoy the best of both. Our people live our Values: Tangata I te tuatahi People First - People are central to all we do Whakaute (tuku mana) Respect - We treat others as they would like to be treated Manaaki Caring - We nurture those around us, and treat all with dignity and compassion Whakawhitiwhiti korero Communication - We communicate safely, openly and with respect to promote clear understanding Taumata teitei (hirangi) Excellence - Our attitude of excellence inspires success, competence, confidence and innovation Closing Date 19 th March 2024 Job details Job Reference: Job Reference: KHJ/AD24-028 Location: North Island - Northland - Whangarei Job type: Job type: Fixed Term Expertise: Non-clinical - Administration - Administration #J-18808-Ljbffr
