Location:1675 Wyandotte St W., Windsor, Ontario, N9B 1H8 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians. Why this role is important?SUMMARY: Managing the customer service functions, including cash, cashiers and merchandising. DUTIES & RESPONSIBILITIES: HUMAN RESOURCES Ensures cashier/merchandising staff comply with all store policies and operating procedures Trains cashiers/merchandisers in job functions Provides on-going guidance and instruction LOSS PREVENTION Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures CUSTOMER SERVICE Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge) Answers inquiries regarding location of product, rainchecks, etc. Resolves customer issues according to established guidelines (refunds, exchanges, etc.) Promotes the CSI Survey MERCHANDISING Ensures shelves are clean and organized with proper rotation Ensures product displays are set up and taken down as directed by the AFSM/FSM Monitors inventory level and informs AFSM/FSM Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel GENERAL Ensures standards of housekeeping and store image are maintained Complies with all Health and Safety requirements: supervises employees to ensure correct work procedures are followed, communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them. May be asked to perform clerical and banking duties Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the store Perform other duties as required including Cashier duties when necessary Runs the end of day for the POS system Responsible for opening and closing the store as per key holder duties (as required) QUALIFICATIONS Planning, Judgement and Decision Making Independent thinking as it relates to organizing store Problem solving is essential to ensure customer satisfaction Plan work to maximize efficiency and minimize costs Stock appropriate inventory levels EXPERIENCE Customer service oriented Computer literate Organized Efficient time management skills Familiarity with retail business Knowledge of products and supplies Commitment to providing customer service WORKING CONDITIONS Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS Ability to lift up to 50 pounds Ability to climb ladder The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. J2WFSM J2WRTL Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment,
