Front Office Agent (Saudi Nationality)

Company DescriptionSofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian WarmthThe Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service.
The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable.
Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.Hospitality is a work of heart,Join us and become a Heartist.Job DescriptionTo manage all activities relevant to the Front Desk such as reception, check-in/check-out, cashiering, foreign exchange, and assisting guests with inquiries.KEY ROLES & RESPONSIBILITIESRegister and room all guest arrivals according to established proceduresPerform check-in, check-out, and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests' personal and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests' requests of using the service of safety box at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programsAttend to guests' complaints, inquiries, and requests, refer problems to supervisor/Assistant Manager if unable to assistEnsure that guests depart the hotel with a positive impression of hotel servicePerform audit balances and prepare all reports for audit in an orderly fashionWhen on night shift, check night report, prepare morning report, and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior, appearance, and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesBe fully aware of the Credit policyAdhere to OH&S policies and proceduresPerform related duties and special projects as assignedQualificationsPERSONAL ATTRIBUTESStrong written and verbal communication skills in English and ArabicAble to develop rapport with and gain support from colleagues and management staffAbility to work cohesively with co-workers as part of a teamAbility to focus on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with all guests and patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multicultural environmentMinimum 2 years of Guest Relations experience, preferably in a four or five-star hotelAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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