Front Of House Supervisor

Join Us at New Plymouth District Council!
Tuhono mai ki Te Kaunihera-a-Rohe o Ngamotu!
Who Are We?
| Ko wai matou?
Te Kaunihera-a-rohe o Ngamotu - New Plymouth District Council (NPDC) is dedicated to serving our community and enhancing the quality of life for those who live, work, and visit here.
We are guided by the principles of Te Tiriti o Waitangi and are committed to fostering partnerships that respect and celebrate our district's rich cultural heritage.
Through innovation, sustainability, and collaboration, we aim to deliver exceptional services and initiatives that support our vision of building a thriving, connected, and future-focused district.
At Te Kaunihera-a-rohe o Ngamotu, we pride ourselves on being an inclusive and dynamic organisation that values people, creativity, and progress.
The Opportunity | Te aheinga Join our vibrant team and play a pivotal role in delivering outstanding events across New Plymouth's leading venues.
Our portfolio includes the TSB Showplace, Bowl of Brooklands, TSB Stadium, and Stadium Taranaki - hosting a diverse range of events from concerts and performances to sporting fixtures and community celebrations.
We take pride in creating memorable experiences for our patrons and clients through exceptional service and seamless event execution.
We are seeking an enthusiastic and experienced Casual Front of House Supervisor to oversee venue operations and ensure the delivery of high-quality events.
This role involves managing all front of house activities and service contractors - including technical, ticketing, and catering teams - before, during, and after events.
Acting as the key liaison between clients and service providers, you will ensure events start on time, run to schedule, and meet the highest standards of customer satisfaction.
Casual hours are flexible and driven by event requirements.
Predominantly work is the evenings, and weekends, with some availability of shifts during the day.
Key Responsibilities | Nga haepapa matua Act as the venue's primary representative during events, ensuring all elements of the event plan are executed in accordance with contractual obligations.
Oversee the venue's presentation, security, safety, and operational functionality throughout the event, ensuring it meets the highest standards, while effectively managing staff and coordinating service providers Conduct a pre-event venue inspection, review the event run sheet, and proactively identify potential challenges, actively addressing with the event team.
Prepare information to present to the team.
Oversee the Front of House team, ensuring clear understanding of individual responsibilities and comprehensive briefing on event logistics.
Manage seating and ticketing issues as they arise, including the relocation of patrons when necessary to ensure a smooth and positive guest experience Act as the primary liaison between the client and service providers, coordinating with the Technical Manager, Ticketing, Security and Catering teams to ensure the event commences on time and adheres to the planned schedule.
Responsible for initiating and coordinating appropriate emergency response actions, including ensuring venue evacuation and emergency procedures are correctly followed during any evacuation or emergency event.
Reconcile merchandise commissions with the promotor or merchandiser after the event.
Ensure a completed event report is produced at the end of the shift, documenting all significant activities and operational highlights of the event.
Essential Skills and Experience | Nga pukenga me nga wheako Leadership skills Critical thinking Knowledge in operations of venues Physical ability to meet demands of the job Excellent decision making and communication skills Experience in Health and Safety in venues would be an advantage Some knowledge of Microsoft Excel