Front Desk Agent - Overnight, Full Time

Company DescriptionFairmont Waterfront redefines hospitality with Pure Coastal Luxury.
Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work Canada for a second consecutive year.
We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within.
We are committed to empowering ambitious individuals to thrive.
If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.Why work at Fairmont Waterfront?Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are womenCelebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal communityStrong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support,includinggender inclusive change roomsGenerous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining programComprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount ProgramExclusive Experiences - One free stay through our Be Our Guest ProgramFull rate of pay of $29.85/hour following 90 days of service*full-time and part-time status colleaguesJob DescriptionWhat you will be doing:Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging servicePerform all tasks of Night Audit Guest Services Agent including but not limited to; greet, check in and settle guest accounts with an engaging and personalized approach while following all department policies, procedures and service standardsAudit daily operations through overnight task listResponsible for providing a seamless and exceptional guest arrival and departure experience.Adhere to Leading Quality Assurance Standards and Service Essentials for Guest Services Agent to ensure Guest Satisfaction ResultsAct as an Ambassador for Fairmont Waterfront and the City of Vancouver creating memorable experiences for our guests and visitors.Provide knowledgeable information regarding hotel facilities and general city informationEnsure loyalty members and other VIPs receive special attention and recognitionPerform cashiering duties as required and follow all credit and cash out proceduresTake ownership of all guest inquiries, comments and feedback and follows up in a ambassadorial and efficient manner while adhering to feedback procedures.Adhere to standards of conduct, dress, hygiene, uniforms, appearance and postureParticipate in daily briefingsParticipate in department and hotel initiativesAdhere to H&S policies and proceduresSupport and participate in Colleagues Engagement Survey action plans and departmental engagement developmentMaintains a presence on the Reception Desk and throughout the lobby with welcoming smile and demeanor.
Deal with all guests inquiries with efficiency.Other duties as assignedQualificationsProficient in the English language (verbal & written), second language is an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesPrevious customer related experience an assetPrevious PMS experience an assetComputer literate in Microsoft Window applications an assetMust be able to type 25 words per minuteMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamHospitality Diploma is an assetMust be flexible in terms of working hoursMust have the ability to handle cash effectively and accuratelyAdditional InformationCanadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visithttps://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
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